Returns & Exchanges
At Bigelow Tea, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact our customer service team within 30 days of delivery for a full refund or replacement.
Contact Customer Support
Reach out to our team via email or phone with your order number and details regarding the issue with your tea or merchandise.
Provide Documentation
For items damaged during transit, please provide clear photos of the packaging and product to help us expedite your claim.
Receive Return Authorization
Once your request is approved, we will provide a return authorization number and instructions on whether the item needs to be sent back.
Processing and Refund
After your return is processed, a credit will be applied to your original method of payment or a replacement order will be shipped at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing